Testimonials

I've been dealing with Safe and Secure for a few years since I became a Landlord. I have always had the benefit of advice and guidance from Joanne Ellis over any relevant issues that needed clarification. I'm sure you already know what an asset she is to your business but its a pleasure to deal with someone as knowledgeable... and patient as Joanne. She has given me her direct dial line and its really important to have an established relationship with someone who knows your business as well as theirs.

As a relatively small financial services firm we appreciate the time it takes dealing with each client and all their various requirements. Safe and Secure provide us with the peace of mind that our clients Buildings & Contents needs are taken care of with excellent policies from market leading providers which are very competitively priced. This allows us to concentrate on the more technical areas of financial planning for our clients whilst ensuring they continue to be looked after. You’re always wary of outsourcing services, risking relationships with clients if it goes wrong. Safe and Secure however pose no risk and will enhance your business offering, of that I’m certain.a

Claire was friendly, fast and absolutely brilliant at finding me the best insurance deal. She was also endlessly patient as the purchase of my house progressed and I had to constantly change dates and even address details.

I'm very grateful to Aimee for organising my insurance so quickly which was very welcome after wasting hours on the phone with my current provider who were very unhelpful. Aimee was knowledgeable, understanding, thorough and a lovely person too which took the edge off a stressful day. Thank you.

I found Claire to be very helpful, knowledgeable and professional during our discussions on Home Insurance. She is not pushy and seeks to provide the best value solution whilst protecting her clients interests. I would have no hesitation in recommending Claire as an insurance advisor.

Thank you very much for this and for your time earlier. Thanks for your friendly approach. You made a long list of requirements simple and easy to understand . Very happy

Aimee was brilliant and very easy to talk too. The communication was clear and easy to understand. She was able to explain things further when I needed any clarification. She is an asset to your organisation and an excellent communicator. Please let me know if there is anything else you need.

After my initial enquiry Sabrina contacted me within 24hrs to discuss my options. Not only is Sabrina a knowledgeable Accounts Manager she is a pleasure to converse with, not once did I feel pressured or confused. My product was explained in a comprehensive manor without the usual monotonous dialect. I have already recommended Sabrina Emery to my colleague.

Thank you so much for being so helpful today. You were friendly and made me feel at ease with something that I’m not too familiar with. I really appreciate all your help in explaining and you made the process very clear. Thank you for being so kind and helpful.

Joanne was friendly, polite and ensured that we chose the right policy for our new house purchase. She took the time to answer our questions in detail and advised us about a wide range of policy option & made the whole process simple and hassle-free.

As always a brilliant service from Safe and Secure. Every year without fail these guys contact us to make sure we are getting the best deal we can for our needs and requirements. Highly recommend them to anyone looking to make sure they are covered properly on their home insurance. Jas, thank you for all your help today! Efficient, professional and reliable as always 🙂

I would just like to thank Jas for his extremely thorough & efficient telephone conversation concerning a new home & contents insurance. He went through each stage very thoroughly & patiently, constantly answering the many questions I had to ask. He was able to find a more efficient & considerably cheaper policy that covered all our needs.

I’m very happy with the service provided. The call was thorough and explained the type of insurance options available to me and I believe I got a good price on the type of insurance that suited my situation. You were very friendly and knowledgeable and took a load off my mind in terms of not having to set up the insurance myself. So in short, very happy with the service and the interaction with you.

Joanne has been of great assistance to us in setting up our new buildings and contents insurance policy. With many things going on at the time of buying a house, Joanne made it super easy to get the policy in place that suits our needs, with little fuss. Would highly recommend.

Claire was genuinely friendly, easy to understand and she had my best interests in mind. She has managed to save me around £50 a year on my home insurance consecutively for the past few years and I am extremely happy with the personal service that she offers... 10/10 for service!

Claire rang me out of the blue a few years ago claiming to be able to reduce my home insurance premium. I could tell immediately that it wasn't a prank or sales call as she was genuinely friendly, easy to understand and she had my best interests in mind. She has managed to save me around £50 a year on my home insurance consecutively for the past few years and I am extremely happy with the personal service that she offers... 10/10 for service!

Aimee, We really appreciate the work which you do securing new business for our company. You have been extremely helpful and patience with ourselves and our customers. We found the whole process very simple and straightforward. Many thanks.

As a result of my enquiry regarding home insurance, I was recently contacted by Claire Ryalls, an Insurance Adviser from Safe and Secure Home Insurance, by telephone. Claire was friendly and professional from the outset and spoke very well. It became clear quite quickly that she was knowledgeable in all areas of home insurance and understood all my needs and concerns. She found me very competitively priced cover and was able to to satisfactorily answer all questions in plain English. I was very impressed with the service and advice I received from Claire and I would be very likely to seek her out again when my next renewal is due. I would certainly recommend Safe and Secure to friends and family, based on my experience and Claire's approach.

Thank you Joanne, for your help in arranging house insurance for my parents property. We were very pleased how easy and quick you made it and for your professional advice.

Aimee was helpful, efficient and helped with our BTL insurance professionally and efficiently. From the initial call Aimee was diligent, clear and concise and ensured we got the relevant policy for our needs. Well done Aimee and keep up the good work!

I really appreciate your time and professionalism in constructing my portfolio for my embryonic property business. You are expert in your understanding of my needs and have already made me a saving on my renewal invitation. I look forward to an ongoing business relationship that benefits us both.

I would like to take this opportunity to thank you for the help you have given me with my latest case which was dealt with in a very professional and courteous manner. Rest assured when my next case comes in the first person I will ask for is Aimee Harrison

Thank you for contacting and advising that through switching Insurance Companies, I could make a saving. The customer service and process you conducted was smooth and efficient. Having dealt with many International companies whose customer service has a lot to be desired, I felt that you gave a good service and was pleased with the whole transaction.

Just wanted to thank you again for arranging our Home Insurance. You saved us the hassle and stress of trying to find a better deal. Thank you for a very professional, excellent and highly recommended service.

Five star SERVICE ,  quick efficient and hassle free , really pleased with both the service and the products. 

I was delighted with the way you talked me through the process of choosing our new home and contents insurance.  You spoke really slowly which I found very helpful.  You were also very polite and patient and came across as someone genuinely interested in doing the best for a client. Thank you.

I like the way Safe&Secure deal with my leads, the feedback I get, in short your business is really user friendly, and it is a credit to all the team, I wish I'd come across you years ago...

I have been recommended Safe&Secure by a couple of individuals,  I have received a fantastic service from Sabrina. She was very patient, not at all pushy and explained everything I wanted to know. Whatever questions I had she answered without hesitation and with knowledge. Very easy and smooth service. Thank you!

Sabrina was very helpful and professional. She took me through the process of getting a quotation quickly and efficiently and dealt with all of my questions whilst getting me a good deal which met all my requirements. I was very happy with the service provided and would recommend Uinsure to others.

Thank you for your time today and for making the process of arranging my home insurance so easy.  I found your explanation very clear and helpful.  I am, of course, very happy to have saved a significant sum on my renewal.

You made the process extremely easy and was really informative in checking all the prices including/excluding cover.

Claire, just to say thanks for your help in picking the right insurance for my home and contents. The service you provided was first class, you phoned when you said you would and explained everything in detail.

I have always found Claire to be very helpful and proactive in contacting clients to implement a suitable plan for them. In addition if a problem arises she is always happy to contact me to try and address it as soon as possible. As a member of the team at Safe & Secure I hope she remains my go to person.

I would like to say a special thank you for helping Tanya and I source the best quote for us, our home and contents. At this stressful time you have made the process simple and stress free. Thanks again for all your support, we would highly recommended your services.

Hi Claire Thanks for your call! Brilliant customer service as always from yourself, it’s always a pleasure dealing with you as I know I am dealing with a professional and you make the journey as easy as possible for me. I am customer service manager at a finance company and the skills that you demonstrated in your knowledge and customer services are really a credit to yourself and the company you represent and I wish all of my staff were as competent as yourself! I will definitely be using your services in the future.

Dear Claire, I would like to thank you for your assistance in helping me choose my Buildings and Contents Insurance. What a pleasure it was to speak to someone who values Customer Service and whose knowledge assisted me, without pressure, in making my decision. Thank you, once again, for your expertise and friendly approach.

Joanne, Many thanks for this. In terms of feedback I would say that I was appreciative of the professional manner in which you responded to my query and your prompt action in arranging the policy, which was important given the short timeframe leading up to exchange on our house purchase.

Hi Joanne, Thank you  for so quickly sorting our insurance out for our property in derby, we now have peace of mind. Thanks to your professional manner & expert advise. Once again a big thanks Kindest regards Nigel & Sue Wagstaff

Many Thanks for your help, im very Pleased with customer service provided! Very helpful and explained everything i needed to know about my policy. Highly recommended.

The quotation you obtained was very competitive and L.& G. is a long established highly regarded company. Thank you for your courtesy and professionalism. I shall be happy to recommend Safe&Secure.

Jo from Safe&Secure made the whole process of taking our insurance very quick and easy. It’s one of those things that can be a pain, but Jo was very knowledgeable and efficient and recommended a great product for us at a very good price. One short phone call and it’s all been taken care of, would highly recommend their service!

Hi Hayley, I would like to say it has a great pleasure to talk to you on the phone, you have a pleasant attitude and very informative. I must also thank you for the understanding and patience you showed to me during our telephone conversations.

Joanne and her Safe & Secure Home Insurance team helped me save over £120 on our renewal quote for home insurance. It was super easy; I was contacted by Joanne and within 10 minutes I had a great deal. A great service and I will definitely be returning in the future.

Many thanks for your help with our insurance application Claire. From the first few words when speaking to you, you were friendly, helpful and patient . Thanks again, Will be back next year.

Thank you Joanne for talking me through and signing me up to the insurance policy. You were very clear and answered all my questions thoroughly in a polite, professional manner. Thank you for your time.

Hi Sabrina - many thanks for your email and quote in connection with my client. You were most helpful earlier on the phone and I really appreciate your prompt response. Your help is much appreciated and I look forward to speaking with you again soon.

Hi Claire Thank you for your efficient and friendly service  

Claire was polite and courteous, also very helpful and accomodating during the conversation. It was quite refreshing to speak with someone who is dedicated to giving customer satisfaction. Would recommend her and the company to other prospective purchasers.

As a first time home buyer, I was unclear about the process of selecting and setting up home insurance. Luckily for us, Claire was incredibly helpful and friendly when providing us with all of our insurance options. She ensured we got the best deal and was very forthcoming with information on her end. The process of setting up the insurance has been super simple - I would definitely recommend Claire at safe and secure to anyone looking for first time home insurance.

Thanks Aimee, Not only were you very professional and efficient your service was able to save me some money on my insurance whist retaining the level of cover we required.

Thank you so much Aimee for your help today, you are very polite and helpful, you sorted my insurance out for me very effecently and also got me a better quote, very happy with the survice.

It was a pleasure working with Joanne Ellis at Safe & Secure. She made the process simple and my case was handled quickly and professionally. Joanne found me a very competitive rate which was much cheaper than my current provider so I’m very pleased with the outcome.

I have found Sabrina extremely helpful in arranging my home insurance policy. The quote provided met all of my requirements and was very competitively priced. Sabrina provided the quote very quickly and efficiently, and responded quickly on the one occasion when I needed further information. Overall a very positive experience.

Thank you so much for your brilliant service and for helping me with this.. You made it much easier than I anticipated it to be and made at least one part of this house move extremely stress free!

Joanne helped me and my partner pick a plan that was suitable for us, she uses a soft sell approach and has a good knowledge for what letting agents want. A friendly and approachable service, I’d recommend her and Safe and Secure to others looking to insure their home.

I found Joanne very helpful, knowledgeable, responsive and explained to me the key facts of the policy. I will definitely have her in mind when renewing the policy.

Thanks again for all of your help Hayley, really appreciate it! Very helpful as always and excellent with your guidance/explanation of the policy I took out.

Thanks Claire, you have been fabulous and very patient. Will not hesitate to contact you for any future insurances. Customer service at its best.

Jas was polite and professional on the phone, and helped arrange our home insurance very quickly. I would be very happy to deal with him again.

Since March 2018, I have received a professional and honest service above all, Claire has been very patience with all my queries to date. This has been an enjoyable and reliable experience meeting all my expectations.

Never have I had this high level of customer service before.

I am currently in the process of purchasing my first house and it is therefore my first time needing buildings and contents insurance. Claire was very helpful in letting me know exactly what cover I would be getting for my quoted price and explaining multiple examples of what type of incidents would come under each particular section of the cover. Claire has helped make this part of the purchase ladder much easier.

I just want to say thank you so much for all of your help in getting our Home Insurance set up. Your service has been second to none and I will certainly be recommending Safe&Secure to family and friends.

I'm really grateful for your service. Both you and Hayley have been incredibly professional, helpful and really pleasant to deal with and taken a lot of the stress out of the process of arranging insurance.

Claire always offers great service and makes things very clear when explaining things. She is always very helpful and gives a fast and friendly service. A joy to talk to on the phone.

Aimee Harrison helped me set up a new home insurance policy and I found her very helpful, professional and friendly. She got my policy set up quickly and efficiently and made sure I was aware of all the relevant details. She was a pleasure to deal with and I would certainly go back to her or her team again.

I’ve been really impressed by the service I’ve received! It’s made a boring and often confusing task so easy. Thanks for being so friendly and helpful! 🙂

Joanne was very professional, thorough and helpful throughout.  Joanne made the whole process very easy from start to finish.

Thank you for being so patient and thorough. You talked me through all aspects of the insurance I wanted and went to great lengths to find the one that ticked all the boxes for me.  More importantly you saved me money.

I was incredibly grateful  to you for all your help;  not merely because you were a  delight to deal with, but also your innate professionalism.

I was very impressed and spoke/ dealt with Joanne Ellis. She was lovely and professional, speedy at getting all information needed and quotes. And Joanne was also able to get an amazing deal for me. Will 110% recommend and will use again

I would like to say that from start to finish, Aimee Harrison has been so helpful, polite and professional in dealing with our buildings & contents quotation. She has always telephoned and updated us when along the way and made sure that we have received the exact product we requested. We would definitely recommend Aimee.

Thanks for your prompt and efficient attention to dealing with my cover. It is much appreciated particularly as my previous experiences of arranging any insurance cover has been tedious and stressful. I will happily recommend your services to others.

I am more than happy with the service that you have provided me with

I had received your call which was most welcome and how you directed me through the call was extremely professional

Thank you ever so much for your time and patience with me!! You have made my moving house experience that much easier! And eventually you will be a professional pronouncing welsh street names, definitely hear from me when I am due for renewal simply because of your brilliant no problem attitude and helpfulness.

Thanks Joanne, it was a pleasure dealing with you - you were very helpful and clear with your explanations as well as very efficient. Which is such a rarity!

Dan was able to quickly get us a great deal for our insurance. He secured us a more comprehensive insurance cover (at a cheaper price). I would recommend Safe&Secure for anyone considering home insurance.

Claire was helpful throughout this process. She replied to my queries promptly and comprehensively. She has been friendly, clear and informative. A pleasure to deal with and has made this process simple & easy.